Contact customers to verify, make daily calls.

Nurturing potential customers.

Identifying and assessing customer needs.

Building long-term relationships and trust with customers through direct and indirect interaction channels.

Providing accurate, valid and complete information.

Ensuring sales/call targets of the Team/individual.

Handling customer complaints, providing appropriate solutions and alternatives within the allowed time; following up to ensure jobs are resolved satisfactorily.

Maintaining customer records, handling customer accounts and archiving documents.

Complying with work procedures, guidelines and policies.

Requires experience in customer support or previous work experience in customer service.

Manage records beyond targets.

Good listening and telephone handling skills.

Experience with CRM systems.

Customer oriented and able to adapt/respond to customers.

Good/good communication and presentation skills.

Ability to multitask, organize work and manage time effectively.

Fluent Japanese communication - equivalent to N2 level or higher.

Minimum 13 months salary per year - not including other bonuses such as KPI bonus for work efficiency, project bonus and revenue bonus. We do performance review twice a year. You will work in a professional, dynamic and friendly environment.

VTI offer annual health check-ups and fully pay social insurance, health insurance and unemployment insurance premium following the Labor law.

We offer one vacation/company trip and 4 teambuilding trips per year for every employees, along with various entertainment activities including: Swimming Clubs, Yoga, Zumba, Kendo and music order via internal Radio channel.

Two MVPs will be rewarded with a free trip to Japan, Taiwan, Singapore, or else.

We offer variety promotion opportunities and chance to raising income for people with capacity, enthusiasm, and long-term commitment.

We offer free Japanese class at the company.

We provide training opportunities to help our people to improve their skills. We support our members to learn and get Cloud, AWS, PMF, PMP certification.

Working hour from: 08:30am to 05:30pm. From Monday to Friday.