JOB DESCRIPTION
IT coordinator / first-line support with vendor liaison responsibilities.
End-user support and vendor management
First-response triage, user support, IT Vendor coordination
Basic network troubleshooting, ability to coordinate with IT Vendor on escalations, and guest Wi-Fi administration.
Basic server monitoring and ability to coordinate with vendor for server-related issues.
Serve as primary liaison with IT maintenance vendor; coordinate scheduled on-site visits, escalate and track trouble tickets, and manage spare parts inventory.
Assist with cloud service onboarding as directed by HQ/regional IT.
Execute IT directives from HQ and regional IT including security updates, asset inventory reporting, and project support as instructed
Perform physical setup and maintenance of IT equipment including cabling, desk moves, and equipment installation.
REQUIREMENTS
IT helpdesk/end-user support and vendor coordination experience
TOEIC 650+（Japanese language ability is a plus）
BENEFITS
Minimum 13 months salary per year - not including other bonuses such as KPI bonus for work efficiency, project bonus and revenue bonus. We do performance review twice a year. You will work in a professional, dynamic and friendly environment.
VTI offer annual health check-ups and fully pay social insurance, health insurance and unemployment insurance premium following the Labor law.
We offer one vacation/company trip and 4 teambuilding trips per year for every employees, along with various entertainment activities including: Swimming Clubs, Yoga, Zumba, Kendo and music order via internal Radio channel.
Two MVPs will be rewarded with a free trip to Japan, Taiwan, Singapore, or else.
We offer variety promotion opportunities and chance to raising income for people with capacity, enthusiasm, and long-term commitment.
We offer free Japanese class at the company.
We provide training opportunities to help our people to improve their skills. We support our members to learn and get Cloud, AWS, PMF, PMP certification.
Working hour from: 08:30am to 05:30pm. From Monday to Friday.
