JOB DESCRIPTION
1. Business analysis and transformation consulting
Survey current business operations, administrative procedures and information systems at ministries, sectors and local authorities (As-Is).
Design target processes (To-Be) focused on digitalization, interconnection, procedure reduction and data reuse.
Propose solutions aligned with the Vietnam Digital Government Architecture Framework and the agency's digital government architecture.
Contribute to investment proposals, plans, IT projects and IT service-leasing projects: needs statements, scope, technical requirements and preliminary cost estimates.
Advise agency leadership on the digital transformation roadmap, assessment indices (DTI, citizen and business service index) and investment priorities.
2. Requirements management
Elicit requirements through interviews, workshops and surveys with stakeholders at all levels.
Write BRD, SRS, FRD, User Stories, Acceptance Criteria and Use Cases.
Model processes and data using BPMN, UML, ERD and Data Flow diagrams.
Manage scope, change requests and requirements traceability throughout the project.
Work with PMs, POs, Solution Architects, Developers, QA and UX/UI to ensure solutions meet real needs.
Manage the product backlog and take part in Agile/Scrum ceremonies.
Organize UAT, support go-live, train users and drive change management.
Evaluate post-implementation results and propose continuous improvements.
4. Team leadership (BA Lead level)
Assign, supervise and review the quality of the BA team's deliverables.
Establish standards, templates and best practices for business analysis.
Coach, train and develop junior and mid-level BAs.
Take part in recruitment and performance reviews.
REQUIREMENTS
1. Education and experience
Bachelor's degree in IT, Management Information Systems, Public Administration, State Management or a related field.
Senior BA: 5+ years of BA experience. BA Lead: 7+ years, including at least 2 years managing a BA team.
Delivered at least 2 public-sector digital transformation projects from survey to operation (e.g. administrative procedure systems, online public services, document and work-record management, sector databases, LGSP data integration and sharing platforms, Intelligent Operations Centers (IOC), Project 06 applications).
Strong command of BABOK business analysis methods; proficient in BPMN, UML, User Stories and Acceptance Criteria.
Understanding of public administration processes: one-stop shop, inter-agency one-stop shop, document management, reporting regimes, inspection and audit.
Knowledge of the legal framework for digital transformation and digital government: the Law on Electronic Transactions, the Law on Data, regulations on administrative procedures in the electronic environment, personal data protection, information system security by level, and management of IT investment funded by the state budget.
Understanding of data connection and sharing with national databases (population, land, enterprises…), the National Public Service Portal, VNeID and the NDXP/LGSP platforms.
Experience with Agile/Scrum and Waterfall/Hybrid; proficient with Jira, Confluence, Draw.io/Visio; able to write basic SQL.
Strong communication, presentation and workshop facilitation skills with both leadership and end users.
Critical thinking, problem solving and scope negotiation.
Leadership, coaching and stakeholder management skills.
English reading comprehension for professional documents; good spoken English is an advantage.
Certifications such as CBAP, CCBA, PMI-PBA, PSPO/CSPO, or a certificate in IT investment project
Experience working at or for ministries, sectors, provincial/city People's Committees, departments or public service units.
Experience building digital government architecture or provincial/ministerial digital transformation plans.
Knowledge of Data Analytics, BI, executive dashboards and AI/virtual assistants in government agencies.
Experience preparing design documents and the technical requirements section of bidding documents, and taking part in IT project acceptance.
BENEFITS
Minimum 13 months salary per year - not including other bonuses such as KPI bonus for work efficiency, project bonus and revenue bonus. We do performance review twice a year. You will work in a professional, dynamic and friendly environment.
VTI offer annual health check-ups and fully pay social insurance, health insurance and unemployment insurance premium following the Labor law.
We offer one vacation/company trip and 4 teambuilding trips per year for every employees, along with various entertainment activities including: Swimming Clubs, Yoga, Zumba, Kendo and music order via internal Radio channel.
Two MVPs will be rewarded with a free trip to Japan, Taiwan, Singapore, or else.
We offer variety promotion opportunities and chance to raising income for people with capacity, enthusiasm, and long-term commitment.
We offer free Japanese class at the company.
We provide training opportunities to help our people to improve their skills. We support our members to learn and get Cloud, AWS, PMF, PMP certification.
Working hour from: 08:30am to 05:30pm. From Monday to Friday.
