JOB DESCRIPTION
Participate in IT infrastructure surveys, inventory network devices, servers, and workstations, and document the existing network topology.
Assist in configuring Cisco switches, VLANs, Wi-Fi networks, and FortiGate firewalls under the guidance of senior engineers.
Install, configure, and standardize Windows 11 workstations and enroll devices into centralized management systems.
Support Microsoft 365 deployment, including user accounts, email configuration, multi-factor authentication (MFA), and device management policies.
Assist with server and Network Attached Storage (NAS) installation, backup verification, and recovery testing.
Provide on-site and remote IT support to end users, record incidents and service requests, and update the ticketing system.
Prepare and maintain technical documentation, including network diagrams, IT asset inventories, user guides, and project progress reports.
Participate in ongoing IT operations after deployment, including infrastructure monitoring, patch management, troubleshooting, and end-user support.
Responsibilities by Experience Level:
Intern: Focus on end-user support, workstation installation, IT asset inventory, and technical documentation.
Fresher: Take on additional responsibilities in network configuration, firewall administration, and server setup, with changes reviewed and approved by senior engineers before implementation.
REQUIREMENTS
Currently pursuing or holding a degree in Information Technology, Computer Networking, Telecommunications, or a related field.
Good understanding of TCP/IP, subnetting, VLANs, trunking, inter-VLAN routing, DHCP, DNS, and NAT.
Basic experience in installing, configuring, and troubleshooting Windows 10/11 and common office applications.
Ability to read and understand technical documentation in English.
Strong attention to detail when working with production systems and maintaining technical records.
Good communication skills, especially when supporting non-technical end users.
Willing to work on-site as required by the project schedule.
CCNA or CCNP certification, or currently preparing for certification.
Hands-on networking lab experience using Cisco Packet Tracer, GNS3, or EVE-NG.
Basic knowledge of Windows Server, Active Directory, Microsoft 365, or Microsoft Entra ID.
Fortinet certifications (NSE, FCF, FCA) or Microsoft certifications (MS-900, MD-102) are an advantage.
Previous internship or practical experience in IT Helpdesk, Network Administration, or IT Infrastructure Support in office or manufacturing environments.
BENEFITS
Minimum 13 months salary per year - not including other bonuses such as KPI bonus for work efficiency, project bonus and revenue bonus. We do performance review twice a year. You will work in a professional, dynamic and friendly environment.
VTI offer annual health check-ups and fully pay social insurance, health insurance and unemployment insurance premium following the Labor law.
We offer one vacation/company trip and 4 teambuilding trips per year for every employees, along with various entertainment activities including: Swimming Clubs, Yoga, Zumba, Kendo and music order via internal Radio channel.
Two MVPs will be rewarded with a free trip to Japan, Taiwan, Singapore, or else.
We offer variety promotion opportunities and chance to raising income for people with capacity, enthusiasm, and long-term commitment.
We offer free Japanese class at the company.
We provide training opportunities to help our people to improve their skills. We support our members to learn and get Cloud, AWS, PMF, PMP certification.
Working hour from: 08:30am to 05:30pm. From Monday to Friday.
